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Understand your customers & Grow your brand with smarter insights! Many companies leverage feedback data to enhance customer experiences, gaining valuable insights from customers and external stakeholders. Over the past decade, using the Net Promoter Score (NPS) has become a standard practice for measuring customer experience.

NPS stands for Net Promoter Score, a metric used in customer experience programs that measure customer loyalty to a company. By conducting NPS surveys annually, you can more effectively manage stakeholder expectations by providing them with a clear picture of customer loyalty trends and areas needing attention.